Local team
A local team that speaks your language.
We’re based in Miami and work with Latino-owned businesses across the US and Latin America. Lucía takes care of your customers; our team takes care of you.
- A local team
We’re based in Miami and work with businesses across the US and Latin America. We know your customers and speak their language.
- You talk to people
Our team supports you directly, in English or Spanish. Lucía takes care of your customers; our team takes care of you.
- With you from day one
We set up Skala with you and walk you through it step by step.
3× more closed deals in 6 months
“Skala changed how we handle motorcycle inquiries. With smart replies and automatic follow-ups, we tripled our closed deals in six months and raised our response rate to 75%. The difference has been huge.”
AI-answered calls
“Lucía, our AI assistant from Skala, made a real difference. She answers calls, handles questions about wine orders and books appointments for our sales team. Today we respond faster, lose fewer opportunities and give better service.”
Inquiries and bookings on WhatsApp
“Skala helped us launch our tech product with a much smarter customer experience. Our AI assistant answers questions on WhatsApp and handles bookings automatically. Today we connect better with leads and turn inquiries into opportunities.”
+30% Google reviews
“Skala fully automated our satisfaction surveys and Google review requests. It all runs on autopilot, helping us understand our customers better and grow our reviews by 30% without adding work for the team.”
3× appointments
“With Skala we tripled the appointments we get through WhatsApp, Instagram, Facebook and calls. The AI answers questions, coordinates appointments and automates our Google reviews. It let us grow in a much simpler way.”
Bookings across three channels
“Skala made managing our school visits simple. Lucía, our AI assistant, answers questions and coordinates bookings on WhatsApp, Facebook and Instagram. Today we spend less time on messages and more on creating great experiences.”
Automatic answers and routing
“Lucía, our AI assistant from Skala, transformed how we communicate with our customers. She handles inquiries from our website chat and WhatsApp, answers administrative questions and routes opportunities to the right team. Everything works much better.”
How we work
From the first call to Lucía running your front desk.
- 1We set up Skala with you
We connect your number, your messages, your calendar and your website. You don’t have to touch anything technical.
- 2We train Lucía on your business
We load your services, hours, FAQs and what counts as urgent for you. We test her with you before we switch her on.
- 3We show you how to use it
We walk you through where to see your conversations, appointments and customers, on your computer or phone. And when to move a customer to a new stage in your pipeline: for example, when you send a quote you move them to Quote sent, and Skala handles the follow-up from there.
- 4We stay with you
We’re here in English or Spanish whenever you need us, and we adjust Lucía as your business changes.
Let’s talk about your business.
A short call to see what Skala would look like set up for you.