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Salesperson showing a car to a customer at the dealership
Lucía answered a missed call2020 CR-V · New customer
Visit bookedTomorrow, 10:00 AM · With a salesperson
Summary sent to your WhatsAppHas a trade-in.

Skala for dealerships

You show the car. Lucía answers for you.

Lucía, Skala’s AI assistant, answers every lead by phone or message and books the visit or test drive.

Answers in English and Spanish byPhoneWhatsAppInstagramFacebookSMSWeb chat
Call Lucía and try her See plans

Demo line, open 24/7: (786) 550-4604

For new cars · used cars · motorcycles · independent dealers · groups with multiple salespeople

Skala is the AI system that runs your front desk.

Lucía, its assistant, handles what isn’t getting done today.

  1. Answers

    Every call and every message, in English and Spanish, at any hour.

  2. Books

    Offers your open slots and puts the appointment on your calendar.

  3. Follows up

    Reminds people of every appointment, picks up loose ends and asks for the review.

A day with Skala

Every call you miss is a car sold at another dealership.

Your salespeople are on a test drive, in finance or with another customer, and after closing nobody picks up. Here’s what a day looks like when Skala answers for you.

7:50AM

Morning · WhatsApp

Asking about a motorcycle and whether it can be financed.

Before the dealership opens, Lucía asks what they’re looking for, notes the financing question for the salesperson and books the test ride.

7:50
Today

Hi, I saw the Kawasaki Z650 you posted. Can I finance it?

LucíaHi Daniela. The salesperson will go over financing options with you in person. Would you like to come see it and take it for a ride?

Yes, Saturday morning.

LucíaI have Saturday at 10:30 AM. Bring your license with the motorcycle endorsement for the test ride. Should I book it?

Test ride bookedSaturday, 10:30 AM · Asking about financing

1:15PM

Midday · Missed call

Looking for a truck for a business.

Your salespeople are with other customers. He speaks Spanish, so Lucía answers in Spanish and books the visit.

1:15
MHMiguel HerreraLucía on the call · 01:37

Hola, busco una pickup usada para trabajar, algo por debajo de treinta mil.

LucíaClaro. ¿Necesitas una pickup de tamaño completo? ¿Y vas a dar algún vehículo en parte de pago?

De tamaño completo, y sí, tengo una Silverado 2016.

LucíaPerfecto. Un vendedor te puede atender mañana a las 5:00 p. m. y tasar tu Silverado. ¿Te lo agendo?

Visit bookedTomorrow, 5:00 PM

6:30PM

Evening · Follow-up

The offer had gone four days without a reply.

Skala messages the customer on its own to restart the conversation. They reply yes and the visit goes on your calendar.

6:30
Today

Skala · automaticHi Carlos, did you get a chance to look at the Camry offer? If you’d like, I can set up time with the salesperson to finalize the numbers.

Yes, I want to come with my wife. Thursday afternoon?

LucíaDone, Thursday at 6:00 PM. You’ll get the confirmation here.

Visit booked2022 Camry, $24,900 · Thursday 6:00 PM

9:40PM

Night · Missed call

She saw a CR-V on the website and wants to come see it.

The dealership is closed. Lucía takes the details, books the visit for the morning and sends you the summary.

9:40
RDRosa DelgadoLucía on the call · 01:46

I saw a white 2020 CR-V on your website. Do you still have it?

LucíaThe salesperson will confirm availability first thing. Would you like to come see it tomorrow at 10:00 AM?

Yes. I’m Rosa Delgado, and I have a car to trade in.

LucíaAll set, Rosa. Bring your car’s paperwork for the appraisal. I’ll send you the confirmation.

Visit bookedTomorrow, 10:00 AM · With a trade-in

More than answering

Answering is just the start.

Skala also fills your calendar, gets you found on Google and brings customers back for their next car.

Scheduling

Every conversation ends in an appointment.

Lucía books on your calendar by your rules: hours, length and who’s seeing them. Before each appointment she messages the customer to confirm so they show up.

If plans change, the customer reschedules on their own with their link and your calendar updates.

Get found

Your website and Google reviews, kept up to date.

Your website connected to Skala, or a new one with up to 4 pages. After every delivery, Skala asks the customer for a review with a direct link.

Vehicle delivered · 4:10 PM

Hi Marta, thanks for buying your car at Medina Motors. Would you leave us a review? It takes a minute: g.page/r/medina-motors

New Google review

The review request goes out when the sale is marked as delivered, with one tap in the app.

Bring them back

The follow-up your salespeople never get around to.

Every lead and every offer lives in your CRM. Skala follows up when the customer stops replying and sends reminders before every appointment so no one misses it.

  1. Offer sent2022 Camry · by WhatsApp and emailDay 0
  2. “Did you get a chance to review it?”Sent automaticallyDay 4
  3. Visit bookedAdded to your calendarDay 6
  4. “How’s the car?”Message scheduled30 days

When you mark a sale as delivered, Skala schedules the follow-up message.

All in one place

Right now your business is spread across six apps.

Voicemail, your WhatsApp, a notebook, the calendar, the website and reviews. None of them talk to each other.

All in one place

With Skala, it’s all in one place.

Calls, messages, customers, appointments, website and reviews on one screen, with Lucía answering in English and Spanish.

MM
VoicemailWhatsAppNotebookCalendarYour websiteGoogle reviews

Clear pricing, from $297 a month.

How it works

Your same number. We set it all up for you.

  1. 1

    Forward the calls you can’t answer

    Your customers keep calling the dealership’s number. If no one picks up, the call goes to Skala.

  2. 2

    Lucía learns your dealership

    We load your hours, your salespeople, the brands you carry and what each customer should bring to a test drive.

  3. 3

    Your team knows right away

    You get a summary of every call on WhatsApp, and the visit goes on the dealership’s calendar.

Don’t take our word for it

Call Lucía and hear her in action.

Tell her you run a dealership and pretend to be a customer. In two minutes you’ll see how she’d handle your dealership.

(786) 550-4604

Lucía is available now

Call Lucía

Try this: “Hi, I saw a truck on your website and want to come test drive it.” Then ask in Spanish whether they take trade-ins.

Plans

One clear price, no surprises.

CRM, scheduling, reviews and Lucía on the phone and in chat on both plans. You just choose how many calls you want her to answer.

Essential

$297/mo

150 minutes of Lucía a month, about 30 calls.

  • Lucía answers in English and Spanish and books for you
  • Lucía in chat: website, Instagram, Facebook and WhatsApp
  • CRM, calendar and Google reviews. Hosting included if we build your website on Skala
  • Up to 20 team users, at no extra cost
  • Extra Lucía minute: about $0.49
Start with Essential

Renews monthly. Cancel anytime.

Growth

Recommended

$397/mo

500 minutes of Lucía a month, about 100 calls.

  • Everything in Essential
  • More than three times Essential’s minutes
  • Extra Lucía minute: about $0.45
  • Unlimited users for your team
Start with Growth

Renews monthly. Cancel anytime.

One-time setup fee

Account and Lucía setup$199We connect your number, your channels and your calendar, train Lucía on your business and turn on the ready-made automations for your industry.

Design of a new website, up to 4 pages, if you need one+ $399In one language, with our design and your content.

Custom workQuoted separatelyMore pages, a bilingual website, integrations, custom automations, more than 500 Lucía minutes a month or having our team keep Lucía up to date for you. We scope it with you first and give you a fixed price before we start.

Questions

What dealership owners ask.

Does Lucía sound like a robot?

Call her at (786) 550-4604 and judge for yourself. She speaks in a natural voice, asks only what she needs and doesn’t read long scripts.

Does it replace my salespeople?

No, it helps them. She handles what your team can’t get to: calls while they’re with a customer, after-hours calls and messages. Every visit goes on the calendar so the salesperson shows up prepared.

Does Lucía know what’s in my inventory?

Only what you load. She doesn’t check your inventory in real time, so when someone asks about a vehicle, she books the visit and the salesperson confirms availability.

Does she give prices or approve financing?

She doesn’t approve credit or give final prices. If you load advertised prices or financing requirements, she shares them. Appraisals, credit and closing stay with your team.

Does it connect to my DMS?

No. Skala handles conversations, appointments and follow-up with its own CRM and calendar. Inventory, contracts and financing stay in the system you already use.

Do I have to change my number?

No. Your customers keep calling the dealership’s number. Unanswered calls forward to Skala and Lucía picks them up.

Are there costs on top of the plan?

Only usage, shown in your account: calls you make from Skala, SMS, WhatsApp messages Meta charges for and bulk email. Lucía’s written replies are included. See the details on pricing.

Who keeps Lucía’s information up to date?

You do, from your account. When we set up Skala we leave Lucía trained on your business and show you how to update her when something changes, for example your car or powersports inventory, prices and promotions. It takes minutes. If you’d rather have our team keep her updated on an ongoing basis, we quote that separately.

Is there a long-term contract?

No. The plan renews monthly and you can cancel anytime. The setup fee is charged only once.

Skala also works for

Dentists & clinicsMed spas & aestheticsLaw firmsReal estateInsuranceSchools & academiesAll industries

Stop losing sales to unanswered calls.

Call Lucía now or pick your plan. We’ll get everything running.

Call Lucía See plans