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Dentist talking with a patient in the office
Lucía answered a missed callToothache · New patient
Emergency appointment bookedTomorrow, 8:00 AM · Dr. Ramírez
Summary sent to your WhatsAppPrefers Spanish.

Skala for dental clinics

You take care of the patient. Lucía answers for you.

Lucía, Skala’s AI assistant, answers your patients by phone or in writing, books the appointment and reminds them so they show up.

Answers in English and Spanish byPhoneWhatsAppInstagramFacebookSMSWeb chat
Call Lucía and try her See plans

Demo line, open 24/7: (786) 550-4604

For general dentistry · orthodontics · implants · pediatric dentistry · multi-doctor practices

Skala is the AI system that runs your front desk.

Lucía, its assistant, handles what isn’t getting done today.

  1. Answers

    Every call and every message, in English and Spanish, at any hour.

  2. Books

    Offers your open slots and puts the appointment on your calendar.

  3. Follows up

    Reminds people of every appointment, picks up loose ends and asks for the review.

A day with Skala

Every call you miss is a patient for another practice.

The front desk is with a patient, the dentist is chairside and after six nobody picks up. Here’s what a day looks like when Skala answers for you.

7:40AM

Morning · WhatsApp

Someone asks about a cleaning and whether you take their insurance.

Before the clinic opens, Lucía replies, notes the insurance for the front desk to verify and books the cleaning.

7:40
Today

Hi, I’d like to book a cleaning. Do you take Delta Dental?

LucíaHi Daniela. I’ll note your insurance so the front desk can check it before your visit. Do you prefer mornings or afternoons?

Mornings, if possible this week.

LucíaI have Thursday at 9:00 AM with Dr. Ramírez. Shall I book it?

Cleaning bookedThursday, 9:00 AM · Insurance noted

12:30PM

Midday · Missed call

A mom wants cleanings for herself and her two kids.

The front desk is with another patient. She speaks Spanish, so Lucía answers in Spanish and books all three appointments back to back.

12:30
MHMiguel HerreraLucía on the call · 01:34

Hola, necesito limpiezas para mí y mis dos hijos.

LucíaClaro que sí. ¿Qué edad tienen los niños y te quedan bien los sábados?

Siete y diez. El sábado en la mañana sería perfecto.

LucíaTengo tres espacios seguidos este sábado a partir de las 10:00 AM. ¿Te los agendo?

3 appointments bookedSaturday, 10:00 AM

6:10PM

Evening · Follow-up

The treatment plan had gone three days without a reply.

Skala messages the patient on its own to pick the conversation back up. They say yes and the treatment lands on your calendar.

6:10
Today

Skala · automaticHi Carlos, did you get a chance to review the implant treatment plan? If you’d like, I can book your appointment with the doctor.

Yes, I talked it over at home. Do you have anything Tuesday?

LucíaDone, Tuesday at 3:00 PM. You’ll get the confirmation here.

Treatment bookedImplant, $3,900 · Tuesday 3:00 PM

10:50PM

Night · Missed call

A toothache that won’t let her sleep.

The clinic is closed. Lucía takes her details, holds the first emergency slot in the morning and sends you the summary.

10:50
RDRosa DelgadoLucía on the call · 01:48

My tooth has been hurting badly since this afternoon and I can’t sleep.

LucíaI’m sorry you’re in pain. I’ll hold the first emergency appointment tomorrow, at 8:00 AM. Can I have your full name?

Rosa Delgado. It’s my first time at the clinic.

LucíaAll set, Rosa. If the pain gets worse or you have a fever, go to an emergency room. I’m sending you the confirmation.

Emergency bookedTomorrow, 8:00 AM · New patient

More than answering

Answering is just the start.

Skala also fills your schedule, gets you found on Google and brings your patients back.

Scheduling

Every conversation ends in an appointment.

Lucía books on your calendar by your rules: hours, length and who’s seeing them. Before each appointment she messages the customer to confirm so they show up.

If plans change, the customer reschedules on their own with their link and your calendar updates.

Get found

Your website and Google reviews, kept up to date.

Your website connected to Skala, or a new one of up to 4 pages. After every appointment, Skala asks the patient for a review with a direct link.

Appointment completed · 4:10 PM

Hi Marta, thanks for visiting Clínica Dental Ramírez. Would you leave us a review? It takes a minute: g.page/r/dental-ramirez

New Google review

The review request goes out when the appointment is marked complete, with one tap in the app.

Bring them back

The follow-up your front desk never gets around to.

Every patient and every treatment plan lives in your CRM. Skala follows up at the right time and sends a reminder before every appointment so no one misses it.

  1. Treatment plan sentImplant · via WhatsApp and emailDay 0
  2. “Did you get a chance to look it over?”Sent automaticallyDay 3
  3. Treatment bookedAdded to your calendarDay 6
  4. Follow-up cleaningReminder scheduled6 months

When a cleaning is completed, Skala schedules the reminder for the next one.

All in one place

Right now your business is spread across six apps.

Voicemail, your WhatsApp, a notebook, the calendar, the website and reviews. None of them talk to each other.

All in one place

With Skala, it’s all in one place.

Calls, messages, customers, appointments, website and reviews on one screen, with Lucía answering in English and Spanish.

DR
VoicemailWhatsAppNotebookCalendarYour websiteGoogle reviews

Clear pricing, from $297 a month.

How it works

Your same number. We set it all up for you.

  1. 1

    Forward the calls you can’t answer

    Your patients keep calling the clinic’s number. If the front desk doesn’t pick up, the call goes to Skala.

  2. 2

    Lucía learns your clinic

    We load your treatments, hours, doctors, the insurance plans you accept and what counts as an emergency.

  3. 3

    Your team knows right away

    You get a summary of every call on WhatsApp, and the appointment goes on the clinic’s calendar.

Don’t take our word for it

Call Lucía and hear her in action.

Tell her you run a dental clinic and play a patient. In two minutes you’ll see how she’d handle your practice.

(786) 550-4604

Lucía is available now

Call Lucía

Try this: “Hi, I have a really bad toothache and I need an appointment as soon as possible.” Then ask in Spanish whether they take your insurance.

Plans

One clear price, no surprises.

CRM, scheduling, reviews and Lucía on the phone and in chat on both plans. You just choose how many calls you want her to answer.

Essential

$297/mo

150 minutes of Lucía a month, about 30 calls.

  • Lucía answers in English and Spanish and books for you
  • Lucía in chat: website, Instagram, Facebook and WhatsApp
  • CRM, calendar and Google reviews. Hosting included if we build your website on Skala
  • Up to 20 team users, at no extra cost
  • Extra Lucía minute: about $0.49
Start with Essential

Renews monthly. Cancel anytime.

Growth

Recommended

$397/mo

500 minutes of Lucía a month, about 100 calls.

  • Everything in Essential
  • More than three times Essential’s minutes
  • Extra Lucía minute: about $0.45
  • Unlimited users for your team
Start with Growth

Renews monthly. Cancel anytime.

One-time setup fee

Account and Lucía setup$199We connect your number, your channels and your calendar, train Lucía on your business and turn on the ready-made automations for your industry.

Design of a new website, up to 4 pages, if you need one+ $399In one language, with our design and your content.

Custom workQuoted separatelyMore pages, a bilingual website, integrations, custom automations, more than 500 Lucía minutes a month or having our team keep Lucía up to date for you. We scope it with you first and give you a fixed price before we start.

Questions

What clinic owners ask.

Does Lucía sound like a robot?

Call her at (786) 550-4604 and judge for yourself. She speaks in a natural voice, asks only what she needs and doesn’t read long scripts.

Does it replace my receptionist?

No, it helps her. It handles what the front desk can’t get to: calls while she’s with a patient, after-hours calls and messages. Every appointment goes on the calendar so your team sees it.

Do I have to change my number?

No. Your patients keep calling the clinic’s number. Unanswered calls are forwarded to Skala and Lucía takes them.

What about an emergency at night?

Lucía follows the rules you set: she offers the first emergency appointment, transfers the call to you if you prefer, or tells the patient to go to the ER if it’s serious. She doesn’t diagnose.

Does it connect to my dental software?

Skala handles appointments, conversations and follow-up with its own calendar. Patient charts and insurance billing stay in the software you already use.

Does she speak Spanish?

Yes. Lucía answers in English or Spanish, matching the caller’s language.

What about my patients’ privacy?

For healthcare practices there’s a separate plan for HIPAA-protected patient data. Ask us for pricing before you start.

Are there costs on top of the plan?

Only usage, shown in your account: calls you make from Skala, SMS, WhatsApp messages Meta charges for and bulk email. Lucía’s written replies are included. See the details on pricing.

Who keeps Lucía’s information up to date?

You do, from your account. When we set up Skala we leave Lucía trained on your business and show you how to update her when something changes, for example the insurance plans you accept, your treatments or monthly promotions. It takes minutes. If you’d rather have our team keep her updated on an ongoing basis, we quote that separately.

Is there a long-term contract?

No. The plan renews monthly and you can cancel anytime. The setup fee is charged only once.

Skala also works for

Med spas & aestheticsLaw firmsReal estateInsuranceAuto & powersportsSchools & academiesAll industries

Stop losing patients to unanswered calls.

Call Lucía now or pick your plan. We’ll get everything running.

Call Lucía See plans