Privacy policy
Last updated: October 2026
This policy explains what information Skala collects, how it uses it and what choices you have. It applies to this site and to the Skala service.
Information we collect
- Information you give us: your name, business name, phone, email and anything you write to us.
- Site usage data, such as pages visited and device type, collected through cookies and analytics tools.
- When a business uses Skala, its customers’ calls, messages and appointments are processed on behalf of that business to provide the service.
How we use information
- To respond to you, give you a demo or send you the audit you requested.
- To provide, maintain and improve the service.
- To send you messages related to your account or to what you requested.
Text messages (SMS) and WhatsApp
If you agree to receive messages, we’ll contact you about your request, your appointments or your account. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.
We do not sell or share your mobile phone number or your SMS consent with third parties for marketing purposes.
Calls handled by artificial intelligence
Lucía is an AI assistant. The calls and conversations she handles may be recorded and transcribed to give the business a summary and to improve service quality.
Who we share information with
With providers that help us deliver the service, such as hosting, telephony and messaging, only as needed. Also when required by law.
Your choices
You can ask us to access, correct or delete your data by emailing [email protected].
Changes to this policy
If we change this policy, we’ll post the new version on this page with its updated date.
Contact
Skala · [email protected]