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Aesthetician applying a facial mask to a client
Lucía answered a missed callFacial before a wedding · New client
Facial bookedTomorrow, 10:00 AM · With Valeria
Summary sent to your WhatsAppSensitive skin. Deposit link sent.

Skala for med spas

You’re with a client. Lucía answers for you.

Lucía, Skala’s AI assistant, answers your clients by phone, WhatsApp or Instagram, books the appointment and reminds them so they show up.

Answers in English and Spanish byPhoneWhatsAppInstagramFacebookSMSWeb chat
Call Lucía and try her See plans

Demo line, open 24/7: (786) 550-4604

For Botox and fillers · laser hair removal · facials · body treatments · med spas

Skala is the AI system that runs your front desk.

Lucía, its assistant, handles what isn’t getting done today.

  1. Answers

    Every call and every message, in English and Spanish, at any hour.

  2. Books

    Offers your open slots and puts the appointment on your calendar.

  3. Follows up

    Reminds people of every appointment, picks up loose ends and asks for the review.

A day with Skala

Every message you miss is a booking for another spa.

You’re in a treatment room with your hands full, the front desk is checking someone out and Instagram messages come in at night. Here’s what a day looks like when Skala answers for you.

8:15AM

Morning · WhatsApp

Someone asks how much Botox costs.

Before you open, Lucía replies, explains that pricing is set at the consultation and books it. She doesn’t recommend treatments or doses.

8:15
Today

Hi, how much is Botox for the forehead?

LucíaHi Daniela. Pricing depends on the areas and the specialist sets it at a consultation. Would you like me to book one?

Yes, but I can only do mornings.

LucíaI have Thursday at 11:00 AM with Valeria. Shall I book it?

Consultation bookedThursday, 11:00 AM · Botox

12:40PM

Midday · Missed call

Someone asks for a laser hair removal consultation.

You’re in the middle of a treatment. The client speaks Spanish, so Lucía answers in Spanish and books the first session.

12:40
MHMiguel HerreraLucía on the call · 01:21

Hola, quiero agendar depilación láser para la espalda.

LucíaClaro. ¿Ya te has hecho depilación láser antes?

No, sería mi primera vez.

LucíaEntonces empezamos con una consulta y una prueba en una zona pequeña. Tengo el sábado a las 12:00 PM. ¿Te la agendo?

Consultation bookedSaturday, 12:00 PM

6:10PM

Evening · Follow-up

The package proposal had gone three days without a reply.

Skala messages the client on its own to pick the conversation back up. He says yes and the first session lands on your calendar.

6:10
Today

Skala · automaticHi Carlos, did you get a chance to look at the proposal for the 6-session laser package? If you’d like, I can book your first one.

Yes, I’m interested. Do you have anything Tuesday after work?

LucíaDone, Tuesday at 6:00 PM. You’ll get the confirmation here.

Package bookedLaser, 6 sessions $1,200 · Tuesday 6:00 PM

10:35PM

Night · Missed call

A wedding on Saturday, and she wants a facial before it.

The spa is closed. Lucía asks about her skin type, books the facial and sends her the deposit link. You get the summary.

10:35
RDRosa DelgadoLucía on the call · 01:56

I have a wedding on Saturday and want a facial before it. Do you have an opening?

LucíaOf course. Is this your first time with us, and do you have sensitive skin or any allergies we should know about?

Yes, it’s my first time. My skin is a bit sensitive.

LucíaI’ll note that for Valeria. I’ll book you tomorrow at 10:00 AM and send you the link for the $50 deposit.

Facial bookedTomorrow, 10:00 AM · New client

More than answering

Answering is just the start.

Skala also fills your schedule, gets you found on Google and brings your clients back.

Scheduling

Every conversation ends in an appointment.

Lucía books on your calendar by your rules: hours, length and who’s seeing them. Before each appointment she messages the customer to confirm so they show up.

If plans change, the customer reschedules on their own with their link and your calendar updates.

Get found

Your website and Google reviews, kept up to date.

Your website connected to Skala, or a new one of up to 4 pages. After every treatment, Skala asks the client for a review with a direct link.

Appointment completed · 4:10 PM

Hi Marta, thanks for visiting us at Estética Ramírez. Would you help us with a review? It takes a minute: g.page/r/estetica-ramirez

New Google review

The review request goes out when the appointment is marked complete, with one tap in the app.

Bring them back

The follow-up that slips through between clients.

Every client, package and quote lives in your CRM. Skala follows up at the right time and sends a reminder before every appointment so no one misses it.

  1. Package quote sentLaser · by WhatsApp and emailDay 0
  2. “Did you get a chance to look?”Sent automaticallyDay 3
  3. First session bookedAdded to your calendarDay 4
  4. Botox touch-upReminder scheduled4 months

When a treatment is completed, Skala schedules the reminder for the next one based on the timing you set.

All in one place

Right now your business is spread across six apps.

Voicemail, your WhatsApp, a notebook, the calendar, the website and reviews. None of them talk to each other.

All in one place

With Skala, it’s all in one place.

Calls, messages, customers, appointments, website and reviews on one screen, with Lucía answering in English and Spanish.

ER
VoicemailWhatsAppNotebookCalendarYour websiteGoogle reviews

Clear pricing, from $297 a month.

How it works

Your same number. We set it all up for you.

  1. 1

    Forward the calls you can’t answer

    Your clients keep calling your spa’s number. If no one picks up, the call goes to Skala.

  2. 2

    Lucía learns your spa

    We load your treatments, packages, staff, hours and the questions you ask before booking.

  3. 3

    Your team knows right away

    You get a summary of every call on WhatsApp, and the appointment lands on your spa’s calendar.

Don’t take our word for it

Call Lucía and hear her in action.

Tell her you run a med spa and play the part of a client. In two minutes you’ll see how she’d handle your business.

(786) 550-4604

Lucía is available now

Call Lucía

Try this: “Hi, I’d like a facial before an event on Saturday.” Then ask in Spanish about laser hair removal.

Plans

One clear price, no surprises.

CRM, scheduling, reviews and Lucía on the phone and in chat on both plans. You just choose how many calls you want her to answer.

Essential

$297/mo

150 minutes of Lucía a month, about 30 calls.

  • Lucía answers in English and Spanish and books for you
  • Lucía in chat: website, Instagram, Facebook and WhatsApp
  • CRM, calendar and Google reviews. Hosting included if we build your website on Skala
  • Up to 20 team users, at no extra cost
  • Extra Lucía minute: about $0.49
Start with Essential

Renews monthly. Cancel anytime.

Growth

Recommended

$397/mo

500 minutes of Lucía a month, about 100 calls.

  • Everything in Essential
  • More than three times Essential’s minutes
  • Extra Lucía minute: about $0.45
  • Unlimited users for your team
Start with Growth

Renews monthly. Cancel anytime.

One-time setup fee

Account and Lucía setup$199We connect your number, your channels and your calendar, train Lucía on your business and turn on the ready-made automations for your industry.

Design of a new website, up to 4 pages, if you need one+ $399In one language, with our design and your content.

Custom workQuoted separatelyMore pages, a bilingual website, integrations, custom automations, more than 500 Lucía minutes a month or having our team keep Lucía up to date for you. We scope it with you first and give you a fixed price before we start.

Questions

What med spa owners ask.

Does Lucía sound like a robot?

Call her at (786) 550-4604 and judge for yourself. She speaks in a natural voice, asks only what she needs and doesn’t read long scripts.

Do I have to change my number?

No. Your clients keep calling your spa’s number. Unanswered calls forward to Skala, and Lucía handles them.

Does Lucía give prices?

Only the ones you tell her to. Anything that depends on an assessment, like Botox or fillers, she books as a consultation so your specialist can decide.

Can she collect a deposit?

Yes. When booking, Skala can send the client a payment link for the deposit, if that’s how you work.

Does she recommend treatments?

No. Lucía doesn’t recommend treatments, dosages or medical care. If a client has a reaction after a treatment, she follows the rules you set: she transfers the call to you or books a follow-up visit, and if it’s serious, she tells the client to seek medical care.

Does she speak Spanish?

Yes. Lucía answers in English or Spanish, matching the caller’s language.

Are there costs on top of the plan?

Only usage, shown in your account: calls you make from Skala, SMS, WhatsApp messages Meta charges for and bulk email. Lucía’s written replies are included. See the details on pricing.

Who keeps Lucía’s information up to date?

You do, from your account. When we set up Skala we leave Lucía trained on your business and show you how to update her when something changes, for example your packages, monthly promotions or the price of each treatment. It takes minutes. If you’d rather have our team keep her updated on an ongoing basis, we quote that separately.

Is there a long-term contract?

No. The plan renews monthly and you can cancel anytime. The setup fee is charged only once.

Skala also works for

Dentists & clinicsLaw firmsReal estateInsuranceAuto & powersportsSchools & academiesAll industries

Stop losing clients to missed calls.

Call Lucía now or pick your plan. We’ll get everything running.

Call Lucía See plans