Scheduling
Every conversation ends in an appointment.
Lucía books on your calendar by your rules, by phone or by message. The customer gets a confirmation and a reminder before the appointment, and if they need to change it, they do it themselves from their link.
Your rules, not the app’s.
You set the hours, how long each service takes, who handles it and how much time to leave between appointments. Lucía only offers what’s actually open.
- Multiple calendars: one per person or per service
- Connects to Google Calendar or Outlook
- Payment link for a deposit, if that’s how you work
Reminders so no one misses.
Before every appointment, Skala texts the customer to confirm. If they can’t make it, they reschedule from their link and the slot opens back up on your calendar.
- Confirmation when booked
- Reminder before the appointment
- Reschedule or cancel from a link
Skala · automaticHi Rosa, a reminder about your appointment tomorrow at 10:00 AM with Dr. Ramírez. Reply YES to confirm or reschedule here: skala.link/c/rd
Yes, I’ll be there.
Skala · automaticThanks, Rosa. Your appointment is confirmed.
Questions
What people ask about scheduling.
Can I keep using my calendar?
Yes. Skala connects to Google Calendar or Outlook so you see everything together and appointments never overlap.
Can it book for several people on my team?
Yes. Each person has their own calendar, and Lucía books with the right one based on the service.
Can I collect a deposit?
Yes. When booking, Skala can send the customer a payment link for the deposit, if that’s how you work.
How do customers get their reminders?
By WhatsApp, SMS or email, however you prefer to set it up.
One system
Everything works together, for one price.
What Lucía handles lands in your inbox, the appointment on your calendar and the customer in your CRM. It’s all included in both plans.
- Lucía, AI receptionistAnswers every call and books the appointment.Learn more
- Messaging & WhatsAppWhatsApp, Instagram, Facebook, SMS and chat in one inbox.Learn more
- CRM & follow-upEvery customer, every quote and when to reach out again.Learn more
- Google reviewsAsk for the review when the job’s done and reply to every one.Learn more
- Your websiteA website that brings in calls, connected to Skala.Learn more
Fill your calendar without picking up the phone.
Lucía books while you work.