Messaging & WhatsApp

All your messages, in one inbox.

WhatsApp, Instagram, Facebook, SMS, email and your website chat all land in one place. Lucía writes back on the same channel they used, and you or your team can pick up the conversation anytime.

Call Lucía and try her See pricing

ConversationsDR

RDRosa DelgadoLucía is handling it

Missed call · (305) 555-0148 · 7:48 AM

Hi Rosa, this is Lucía from Clínica Dental Ramírez. I saw you called. How can I help?

Lucía · WhatsApp · 7:48 AM

I’ve had a really bad toothache since last night. Can you see me today?

WhatsApp · 7:49 AM

I’m sorry you’re in pain. I have an emergency slot today at 10:00 AM with Dr. Ramírez. Want me to hold it for you?

Lucía · WhatsApp · 7:49 AM

Yes, please. Thank you.

WhatsApp · 7:50 AM

Opportunity Dental emergency created in Patients

Appointment created for today, 10:00 AM

You’re all set, Rosa. You’ll get a confirmation with the clinic’s address.

Lucía · WhatsApp · 7:50 AM

Type a message

She replies on the same channel.

If they message you on Instagram, the reply goes out on Instagram. If it’s WhatsApp, it’s WhatsApp. Customers talk where they’re comfortable, and no one asks them to call or switch apps.

Instant replies, day and night
In English or Spanish, based on how they write to you
Every conversation is saved to the contact record

7:40

DTDaniela Torresonline

Today

Hi, I’d like to book a cleaning. Do you take Delta Dental?

LucíaHi Daniela. I’ll note your insurance so the front desk can check it before your visit. Do you prefer mornings or afternoons?

Mornings, if possible this week.

LucíaI have Thursday at 9:00 AM with Dr. Ramírez. Shall I book it?

Cleaning bookedThursday, 9:00 AM · Insurance noted

Your team, in the same conversation.

You see everything Lucía replied and can take over anytime. Assign conversations to someone on your team and reply from your computer or the app on your phone.

One inbox for the whole team
Filter by unread, assigned and handled by Lucía
The Skala app on your phone

Lucía’s inboxAnswers on the channel each customer picksLive

CallMissed call · (305) 555-0148 NewLucía on the callAnswered by voice
WhatsApp“Any openings on Saturday?” NewLucía is typingAnswered on WhatsApp
Instagram“How much is teeth whitening?” NewLucía is typingAnswered on Instagram
Facebook“¿Aceptan pacientes nuevos?” NewLucía is typingAnswered in Spanish
SMS“I need to change my appointment” NewLucía is typingAppointment changed by SMS
Web chat“Do you take my insurance?” NewLucía is typingAnswered on your website

Questions

What people ask about messaging.

Do I need WhatsApp Business?

During setup we connect your business WhatsApp number to Skala. We’ll explain which option fits based on how you use it today.

Can I reply myself instead of Lucía?

Yes. You can reply anytime from the same conversation, on your computer or in the app.

Does replying on WhatsApp cost extra?

Replying within 24 hours of the customer’s message is free. WhatsApp campaigns and SMS are billed by usage, which you can see in your account.

Does she speak Spanish?

Yes. Lucía replies in English or Spanish, matching the language they write in.

One system

Everything works together, for one price.

What Lucía handles lands in your inbox, the appointment on your calendar and the customer in your CRM. It’s all included in both plans.

Answer every message, even when you’re busy.

Try Lucía by phone and see how she’d handle your business.

Call Lucía See pricing